Shipping Policy

Standard Delivery:
Estimated delivery time 3-7 business days.
All order processing occurs on business days only, which are Monday through Friday, from 9am to 4 pm EST. Orders placed on Saturdays, Sundays, holidays, or after 4 pm EST are processed the next business day. All packages are delivered Monday through Friday.
Stock items ship out within 24-48 hours, unless otherwise noted.
Large quantity purchases may add 1-3 business days to shipping. Item(s) may also be bulk packed.
Items which are made to order ship out in 5-7 business days.
Custom items can take between 5-15 business days to ship.
NOTE: Many of our items are drop shipped directly from the manufacturer. As such, you may receive multiple packages.

Shipping
United Parcel Service (UPS) is the package service used by OkieClean. Unless otherwise requested, all orders are shipped via UPS Ground service.
Some items do require freight shipping. Freight shipping costs are charged after the item ships. Unless otherwise requested, all freight items ship via ground service.
Expedited methods of shipping are also available, such as UPS Next Day Air, and UPS 2nd Day Air. There is no guarantee that order received after 11 am EST will ship the same day. We suggest you call to verify same day shipments. NOTE: UPS Next Day Air requests on Friday are guaranteed delivery on the next business day (business days are Monday through Friday), this does not include Saturdays. Saturday deliveries must be specifically requested.
OkieClean is not held responsible for any delays UPS may incur due to circumstances beyond their control. This would include but not limited to: weather conditions, mechanical delays, equipment failures.
OkieClean is not held responsible for any delays UPS may incur due to incomplete address information, or wrong address information provided by the customer.
All packages are insured when they leave OkieClean. If a package is damaged in shipment , you should not accept the package without appropriate documentation of damage. OkieClean is not responsible for merchandise damaged in shipping.

Shipping Rates
We charge per UPS published rates.
Note: We reserve the right to adjust the shipping charge if the actual rate comes back higher than originally calculated due to the dim weight of the package.

HASSLE FREE RETURNS
We want you to be 100% satisfied with your decision to buy from OkieClean and that's why we're offering this bold "No Risk, No Stress, Try It" guarantee. It’s very simple. If you're not happy with a product you’ve purchased from us, we’re going to make it right.

Here’s how it works:
If you are not 100% satisfied with your purchase you may return it for a full refund within 30 days of it being delivered to you regardless of whether it's been used. We'll even cover the *shipping costs to send it back to us. How’s that for NO RISK?!
Returns of unused product after 30 days will receive a store credit for up to 365 days from the day of purchase.
Custom items can be returned if they were received damaged or do not match the approved proof on file.

Here's the simple, easy process for returning product to us:
Please call (405)849.9780 to speak to one of our OkieClean Representatives.
We'll email you a RMA # with shipping instructions.
We'll process your refund or store credit within 7 business days of receiving the material.
We'll email you once the refund or credit has been processed.

* Restrictions Apply: Free return shipping is via UPS ground service, only from within the United States within 30 days of purchase. Does not apply to freight shipments. Does not apply to Canadian and International return shipments. Returns made after 30 days do not qualify for free return shipping and may incur a restocking fee.  Management has the right to deny refunds in certain circumstances.